When will my order arrive?

Please allow up to 2-3 weeks for your order to arrive

How do I know my package has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.

Can we order more than one product?
Yes you can order anything you want, there is no limit per client. There's even some secret promotions. See if you can find it ;)

I am an international customer and I am not sure how much I'll be charged for a purchase.
Krakenseat is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate shown are based on the most current rates found publicly. Your conversion rates depend on your issuing credit card company being used on the transaction and their fees.

Do you refund shipping fees?
Shipping fees are non-refundable

I got my order, but an item is missing/defective/not what I ordered. What do I do?

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of received and let us know.